Uncategorized – WebCRS – Online Booking, Reservation System for Travel & Hospitality

TAKING GUESS WORK OUT OF ‘GUEST WORK’

Thu, 02 Feb 2023 06:58:37 +0000

Any movement forward, or progress, brings together with it some risks and challenges that test the staying power and fighting capabilities of those who are determined to move on.This is what is happening in every sphere of modern life and business activities and tour operators and travel agents are no exception. The growth of online travel companies and the mushrooming of new travel agencies, coupled with the growing tendency on the part of the airline companies to cut down on the commission to travel agents,are eating into the profit margins of the tour and travel agencies.

In short, the progress and growth in travel and tourism being experienced all over the world does not benefit those travel companies who are not fast enough or competitive enough to change and those who are not able to keep on reinventing themselves to keep afloat.As Sam Nunn would say,“The good news is that we are making progress. The bad news is that we’re doing too little and moving much too slowly”.

The greatest challenge faced by a travel companies is related to the treatment an enquiry received from a prospect of a tour package. The traveller needs all the details comprehensively and completely in a nutshell,including the specification of the package that conform perfectly with the tastes of the guest, the related accommodation from availability,the details of transport and other services, the distances and details of nearby locations of tourist interest,etc.

The hotels & resorts and service providers have to do their bit by updating their existing rates, special offers and packages.Even if they do that promptly,collecting all this bits of data, analyzing them and grouping them into comprehensive package with relevant information, tailored to the needs of each enquirer, is a time consuming task,indeed, if the company is NOT empowered by technology.

The technology that a travel company can rely on with confidence is WebCRS Travel, the online travel agency software that simplifies contracting, costing, CRM and reservation process.It makes costing error a thing of the past, brings down operational costs considerably and maximizes guest turnouts by giving optimum service to the prospective customers who, in turn, become brand ambassadors of the travel company.

The Payment Gateway in the system ensures way of collection of secure payments from any part of the world. Facilities for integration of telephone and mail into the software guarantee that no phone call or email from a potential client is ever missed.The system makes managing everything with just a click of the button.It is the greatest business partner of the travel company in his fight to overcome the challenges in his business.

This solution helps the travel companies to keep tab of and have secure access to contract rates, together with the offer or package rate for the room and the availability of the room on the specified day, in all the hotels that come in their network, from a single platform. The travel companies can thus have the right to access all the special rates, offers and packages in the hospitality facility, during the various periods, and avail of them all.

With this technology in place,the travel companies would be able to create multi-users and let the agency staff members have secure access, from a common pool, to all the hotels in the supplier network.They can even add the hospitality facilities as Direct Channel, block, or reserve in advance, rooms during specific period as per the requirements of their clients, confirm the bookings of rooms live and also submit requests for cancellation of confirmed accommodations.

The travel companies, using the software, can view, simultaneously, check all the previous schedules and update their payments due.Being sure that all the details on the screen are the latest available and the only available data on the net at the time is indeed a great relief to the travel companies who had so far been in the dark on the complex situation of demand and supply in the hospitality sector, especially during the high seasons.WebCRS Travel has taken the guess work out of hospitality business.

HERE ARE 2 TIPS FOR TENSION-FREE PROFITS

Mr.Neelkanth P., Managing Director of WebCRSTravel Technologies Pvt Ltd, is a Travel technology expert and has many tips for the streamlining and advancement of the travel industry. Here are two of his most popular tips to boost your profitability.

PROBLEM No. 1

Tons of Manual Processes to be optimised

Every time when a travel company receives a guest enquiry regarding tour package or accommodation, the team needs to search agency contracts and may also require contacting the hotels, vehicle rental agencies and other service providers directly to check availability and best available rates.Guests may also seek specific packages and want to compare the package cost with another service provider.In case the agency manages contracts on spreadsheet, they may find it difficult searching right deal, mapping itinerary and generating quotes based on the requirement of the guests.In normal working scenarios a guest gets the quote after 24 hours.The guest might not wait for long for costing details and may probably switch to other agencies.

What is required?

Travel agencies must switch to a paperless environment and use the most up-to-date system and technologies for the business, to bring down operational cost, avoid costing errors and simplify the booking and reservation process, to maximize revenues through guest turnouts so that they may be able to stand tall against the market contenders.This system must also facilitate telephone and mail integration to never miss important calls and emails from the prospective customers or guests.

PROBLEM No. 2

Payment dilemma

Travel Agencies and Tour Operators face delays in collection of payments from guests, especially international guests.Some have paid the whole amount in advance, some have paid a part in advance, some are yet to pay anything and some have send in cheques.Some are making direct payments and some are paying through their travel agencies abroad.The payment reminders and collection follow-up are hard to track on real time basis.

What is required?

To make things convenient for everyone involved (both the agency and the guests), one needs to have a secure and user-friendly payment system, which should not only update agencies about due payments, by giving repeated alerts to follow-up with guests, but also send reminder mails to the guests that their payments are due for specific services.The travel agency needs to have an inherent payment gateway, which could promise secure payment dealings, be it through credit cards, debit cards or other banking facilities.

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Distribution and Revenue Management of Hotel Rooms in one single Interface

Thu, 02 Feb 2023 06:55:39 +0000

Technology is at the forefront of every business and the hoteliers are no exception that are often

prepared to invest on things (innovative technologies) that could guarantee them the Number

One slot in the market.

It has been found that most of the hoteliers choose the software’s of multiple suppliers for addressing their distribution and revenue management of hotels . It is like, they may use a property management system from one supplier, whereas use booking engine, channel manager from a different supplier. Then they might use revenue management software from another vendor and market intelligence using another vendors. All these software’s does not talk to each other so the reports/MIS got from these software has to be again reconciled to get the ultimate goal.

Instead of running after too many software vendors for products, to manage their business effectively, the hoteliers need to think of vendors that could help them with a complete package. The need of the hour is to seek technology firms that offer complete solution for addressing the A-Z requirements of hoteliers and could even establish seamless system connectivity across the network.

And, WebCRS is one such technology from the leading software giant, WebCRSTravel Technologies Pvt Ltd that has everything the hoteliers need to guarantee success in business.

Hoteliers often look for systems that could enable them (to) manage their inventories and rates in an effective manner AND the unique WebCRS interface is one that empowers the hoteliers, giving them more control of their hotel business.

Enriched with different modules/add-ons, the hoteliers can make the most use of WebCRS technology for attaining all their business objectives, in an effective manner.

WebCRS has everything that hoteliers look for automating their business process activities; the hoteliers no longer have to chase different suppliers for revenue management , market intelligence, channel management/distribution , promotional activities, loyalty program etc .

If hoteliers are concerned about distribution of hotel content on travel portals/extranets, they can get this issue addressed with WebCRS , An innovative technology, WebCRS lets the hoteliers to manage their inventories and special rates on multiple-travel portals from single interface.

Hoteliers can keep a tab on all their market competitors, know about their room night selling patterns and devise their pricing strategies, accordingly. With the Revenue Management tool, the hoteliers can forecast market demand and control their rates dynamically.

Besides, by using WebCRS hoteliers can connect to and share their content (inventories and rates) with offline( Traditional) travel agencies, enabling them (to) sell the properties effectively.

WebCRS is simple and easy to implement/use. The hoteliers can plug-in different WebCRSmodules based on their requirements and accomplish business objectives, with a click of the button.

At a time, when the hoteliers want advanced technologies to gain a competitive edge in the market, there is nothing else that could match their business than WebCRS. Hence, rather running after hundreds and thousands of software vendors, choosing WebCRS would be a better decision.

For more information on WebCRS, please contact WebCRSTravel Technologies Pvt Ltd at info@webcrs.com.(www.webcrs.com)

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WebCRSTravel Technologies Pvt Ltd releases app to help Chennai flood victims

Tue, 08 Dec 2015 07:12:00 +0000

As part of our continuing CSR initiatives, WebCRSTravel Technologies Pvt Ltd (Web CRS)has created a crowd sourcing web platform as well as Android app called ReachOut2Help to aid the Chennai flood victims. This online service enables those affected by the flood connect with people offering help. It has already gained popularity online, with celebrities and IT professionals spreading the word.

ReachOut2Help is a map based service that shows exactly what kind of help is available at a particular location. Anyone can lend a helping hand by posting what they can offer to those in need. In addition, those in distress can request specific help too. It also contains emergency numbers and is proving to be a great boon for volunteer efforts. Those who want to volunteer online or on field can sign up easily to meet the needs of those in distress.As an online volunteer, you can assist in coordinating the relief efforts and simplify the work and save time and resources of volunteers/aid workers on the field.

The service caters to relief operations in Chennai,Pondicherry and Cuddalore locations.

Already, an outpouring of support in the form of relief materials, accommodation and services can be seen offered through the app. WebCRS hopes that this app will help alleviate the situation and help better coordinate the relief efforts.It also ensures that efficient distribution is happening where it’s needed the most as well as to avoid duplicity and wastage of resources offered.

The links for the service are shown below:

Web App: http://webcrs.com/reachout2help/

Android App: https://play.google.com/store/apps/details?id=com.webcrs.reachouttohelp

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Gain Business Control, Increase Traffic, Boost Online Sales and Maximize Business Profits with WebCRS

Mon, 19 Oct 2015 12:17:00 +0000

With lots of online hotel booking sites and portals easily available online, finding a hotel/accommodation facility of one’s choice is not a big task, anymore. People look for the best travel deals and packages, to save money. And the online travel agencies and third-party hotel booking sites come first thing in their mind, whenever they want to do hotel bookings or need help with itineraries and travel packages.

Thus, the hoteliers (that want to create/draw traffic to their business) should ascertain that they are tapping all the online hotel booking channels for attracting/getting visitors to improve sales leads and conversions, rather sticking on to their hotel website.

In order to increase online traffic, boost sales – the hoteliers should think about using a central reservation system with integrated booking engine and hotel channel management system. And thegroundbreaking WebCRShotel reservation software from WebCRSTravel Technologies Pvt Ltd is one of the kind, with rich features and easy to plug-in modules and add-ons.

The benefit of using an online hotel reservation system like WebCRS is that the hoteliers can manage their properties, hotel inventories/rates, suppliers/contracts and more in a hassle-free manner. Using the (centralized) WebCRS online hotel system, they can connect better to online distribution/booking channels to increase site traffic and simplify the hotel booking and reservation process for clients/customers, with less effort and time.

With WebCRS online hotel reservation software, the hoteliers can automate business process/workflow and increase productivity and efficiency in the workplace. Using the integrated travel portal manager (hotel channel manager), they can do effective hotel online distribution and manage online travel agencies and third-party hotel booking sites, the better.The WebCRS central reservation system brings down the connectivity cost to hotel booking channels and travel sites and help the hoteliers distribute inventories, rates and optimize availability on a real-time basis for increased web traffic, sales volume and business revenues.

The WebCRS onlinehotel reservation system with incorporated (hotel booking software and) channel management system ascertains that the hoteliers get to maintain rate parity across the online distribution channels (hotel booking sites and portals) with a click of the button and have confirmed reservations always, avoiding the hotel overbooking issues.

Through the central reservation software and by applying revenue management rules, the hoteliers can dynamically control their rates and inventory, seasonally by evaluating market demand, the traffic generated through online channels and assessing the buying behavior of consumers.

With the WebCRS online hotel reservation system, the hoteliers can have a bird’s eye-view of different aspects of business, boost online sales by directly selling via the hotel booking engine and get traffic also through hotel distribution channels.

Thus, the hoteliers that have been using a different hospitality management system (or managing a business with outmoded/less advanced systems) from multiple vendors to run a business, can consider WebCRS online hotel reservation system to gain full control of their business and to centralize the reservation/booking process for improving performance and yield.

For more information on WebCRS, please contact CRS Technologies India Pvt Ltd at info@webcrs.com.

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Why hoteliers should forecast Market demand and dynamically control the Rate?

Wed, 14 Oct 2015 12:40:00 +0000

Revenue management in hotel industry is important, considering various distribution platform available in the market, today. When the hoteliers do business in a perfectly competitive industry, they have to carefully determine their prices in the market.Hoteliers can increase room occupancy rates and enhance business profits only when they have competitive rates. Captive product pricing can help hoteliers drive customers better, this can be done only by constant evaluation of the market and fine tune ones own business strategy.

By forecasting the demand and evaluating the pricing strategies, hoteliers can dynamically control rates. This way, they can ascertain higher room occupancy rates and increased business profits.

With a dynamic pricing strategy, the hoteliers can control the rates of their properties for different periods and seasons. By forecasting demand well in advance, the hoteliers can allocate rooms at their convenience. They can hide/block (hold back) certain rooms, limit/restrict visibility on different online travel portals and third-party booking sites for a specific period and release the properties, only when the demand is very high. In this manner, with higher demand the hoteliers can quote higher price for their properties and generate more revenue.

By estimating demand, the hoteliers can even create special rates, discounts, packages and offers for the early/advance bookers for improving customer engagement rate and in creating brand loyalty.

In order to increase the occupancy rates, most hoteliers try to sell their unsold inventories/properties for lower cost and incur loss. However, by forecasting demand in advance, the hoteliers need not sell their unsold inventories at less cost, any more. Through the revenue management tool incorporated to the hotel’s property management system, the hoteliers can monitor and track the market competitors, their pricing strategies and also analyze the buying behaviour of customers. The hoteliers can identify the factors that influence the buying decision of customers and extend competitive rates, based on preferences (willingness to pay measures) and seasonality.

With hotel revenue management system, the hoteliers can do effective competitor price comparison. They can evaluate their old pricing policies and based on the market demand, alter and devise a better pricing strategy. By knowing, what the future holds one can plan and make better decisions and hotel revenue management tool is one such that helps the hoteliers have a look into the future, to plan things in a better way.

And the hoteliers that want to gain a competitive edge in the market should delay no further in adopting the right ‘competitive analysis and revenue management tools’, for their business. WebCRS from WebCRSTravel Technologies Pvt Ltd has been helping the hoteliers with effective market intelligence, yield and revenue management on real time basis. It gives hoteliers a competitive edge in forecasting the demand and apply revenue management rules in real time

With WebCRS, the hoteliers determine better product prices in the each distribution channel and ensure increased profit margins. WebCRS has been transforming the way, the hoteliers do business today.

For more information on WebCRS, visit www.webcrs.com or write to info@webcrs.com.

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Traditional travel agencies can stand tall against online travel companies with confidence, now

Thu, 23 Jul 2015 11:38:00 +0000

While deciding to take a trip (whether individual or family/group tours), the modern-day travelers no longer think about (or consider) traditional travel companies, because they know there are infinite on-line companies, on the web space that charge ‘less’ and that too without sacrificing the product quality or service.

Unlike traditional travel companies (that are) confined to a specific location with limited contacts, the on-line companies offer better options/choices to the customers. The on-line agencies not only save customers the ‘valuable time’ but even help them with cost saving packages, though they (agencies) are often blamed for the ‘hidden charges’ involved in/with the products on sale.

On the other end, the traditional travel firms even though use direct and personal approach with customers and go beyond the call of duty for price negotiation with suppliers, are preferred less to the on-line companies.

A few of the reasons that make on-line travel companies a hot-favorite of customers are: instant response to customer queries, better options/choices, convenient (on-line) payment methods, flexible booking/cancellation and refund policies.

And, with plethora of on-line travel companies around (and the mushrooming ones), the traditional travel companies find it very hard to survive and are losing the grounds to the market competitors. However, they can stand tall and gain a competitive edge by seeking WebCRS UniLogin technology. An innovative product from WebCRSTravel Technologies Pvt Ltd, WebCRS UniLogin provides an on-line platform to hoteliers and travel agents, for connecting and doing business with each other.

By using the WebCRS UniLogin technology, the traditional travel companies would be able to have access to over 400-plus different types of accommodation service providers (bed and breakfast, boutique, resorts, budget hotels etc) from a single interface. Through the secure and reliableUniLogin account, the travel agencies can log into their respective accounts and send requests to hotels in the network.

Once approved by and connected with the accommodation service providers, the agents can have real-time access to the inventories and special/negotiated rates of the hotels and be able to effectively manage itineraries and packages of their customers/travelers.

Hundreds of travel agencies are benefiting from the WebCRS UniLogin platform already and are witnessing better business results. Traditional travel companies, if are concerned about higher operating cost and lower profit margins should think nothing otherwise and go about adopting WebCRS UniLogin, with confidence.

WebCRS UniLogin has been creating a level-playing field and giving opportunities to companies in the travel and tourism sector to develop and grow their business to new markets and territories.

For more information, on how WebCRS UniLogin can add value to your travel business, please contact WebCRSTravel Technologies Pvt Ltd India Pvt Ltd at info@webcrs.com.

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Managing travel content is easier than you think, now with Tour CMS

Fri, 27 Feb 2015 11:34:00 +0000

A professional looking website is the face of every business. While being in tourism sector, the travel companies and tour operators require managing lot of itineraries and of course present those packages to guests in a professional manner, through their website.

Similarly, from a customer point of view – with too many travel portals around, the guests look for websites that are one-stop solution for all their travel needs. Guests prefer sites, where they could search for different itineraries, packages with less effort and even post enquiries directly to the company.

In order to serve the needs and wants of travelers, the travel companies and tour operators require working with nothing but the highest quality website, which they could use for dynamically controlling all the content of their site. The WebCRS TourCMS is an answer for travel companies that require publishing lot of tour itineraries and packages on their site on a daily basis.

Site content management is not a one-day affair, as it is a continuous process, which requires too much of time and labor. Hence, the travel companies need to go for WebCRS Tour CMS to have more control of their website and the content across all the pages.

By adopting Tour CMS, the companies would be able to manage all their itineraries and packages, with less effort, without requiring any technical knowledge or expertise.

With the TourCMS, the travel companies and tour operators would be able to upload and manage as many itineraries they want from a single platform. Both basic and advanced versions of WebCRS Tour CMS are available, which the companies could use to publish itineraries with and/or without price values to manage their content.

On the user front, the guests (using the Tour CMS supported site) would be able to search and map itineraries effectively, request brochures up-front from companies to plan holidays and dynamically create different tour packages, at ease.

Thanks to the technology effectiveness, the Tour CMS from WebCRS is a huge success already in the travel and tourism market and is one of the favorites of travel companies across India.

Travel companies that used the Content Management System (Tour CMS) of WebCRS have been able to overcome business challenges and enhance organizational efficiency.

For more details, contact info@webcrs.com.

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Gain a Competitive Edge over your Competitors and their Business Strategies

Tue, 24 Feb 2015 12:04:00 +0000

In a cutthroat market, to keep going – every business needs to have a competitive edge over contenders. The scenario in the Hospitality and tourism sector is nothing different, where lot of players can be seen battling for customers and for the bigger market share.

Unlike before, with too many Hotels around competing with each other, the customers have a lot on platter to choose from and almost everyone today has the tendency to select nothing but the best service providers in the market.

Price was, has been and would always be a prime concern for customers. Earlier when the choices were limited (in terms of service providers), the customers had no option than going for whatever they used to get in the market at the FIXED price asked by the suppliers.

However, with the change in market scenario and entry of new players (and the trend is continuing), the customers have the power and they are the ones that have the final say in everything. In such a scenario (in an exclusive buyer’s market), it becomes imperative for Hotels (companies) to be flexible in/with their approach towards customers.

Irrespective of income group or standard of living, every customer has concerns about pricing. Who does not like best deals in anything? The customers would always look for highest quality products/services that come with the best price tag. The Hotels that befit the requirement of customers with respect to quality and pricing have fair chance of winning them, at the first place.

In order to price better and win customers to their business, the Hotels need to know what their competitors are doing and what their pricing or customer strategies are. Watching and following business rivals is very important, because if both (hotels) are offering similar quality services and if one has a better pricing then customers would go with that supplier where they are getting better deals.

Hence, to avoid losing customers to business rivals, hotels need to stay ahead of competitors and try to keep a close eye on all the business rivals (small and big) they have in the market. Doing market research and analysis would always help in knowing the number of competitors one has and about their strengths and weaknesses. Hotels need to evaluate all the aspects of their competitors, as this would make them compare their business with others and devise better strategies, accordingly.

In a business deal, at the end – it is ‘better pricing’ that scores over everything else. Hence, hotels need to know how their competitors are targeting customers and what their pricing strategies are. Visiting websites of all the competitors or comparing the price in all the portals on a routine manner, to know the offerings or prices is not an easy job, as it incurs lot of time and labor. However, hotels can overcome this challenge now, by adopting the WebCRS Market Watch technology, using which they would no longer require visiting hundreds or thousands of websites of where the competitors have displayed the rates and availability.

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Kuoni moves out from the Indian tour operating business

Thu, 12 Feb 2015 03:57:00 +0000

Kuoni – the Zürich, Switzerland based Travel Company chooses to move out from tour operating activities in the Indian market. The company plans to concentrate efforts on its core business as a service provider, to the worldwide travel industry, governments and be a leading B-to-B player.

In the new set-up, Kuoni plans to reform its business in three divisions, viz. Global Travel Services, Global Travel Distribution and VFS Global. Long-standing growth is in the agenda of Kuoni, as the firm looks ahead focusing more on attractive and potential markets like Asia, Africa and the Middle East.

The travel and tourism sector has been constantly changing, with more and more companies going digital, to harmonize with the current market trend. Companies that are doing business still the traditional way are having the tough time, in the segment. As the travel portals equipped with most-recent technology have started generating good business, many companies that used to follow the conventional approach felt the need of redefining their business models.

The tour operating business of Kuoni was one, which got ‘affected’ the most by the changing market scenario in India. (Before divestment) The firm generated revenue about $2.15 billion in 2014 from its tour operating business.

The market did not affect Kuoni only, as even the British global travel company, Thomas Cook moved out from the Indian travel business, recently, signaling the threats that many foreign enterprises now feel from the local (Indian) companies.

Kuoni entered the Indian market in 1996, by buying 51 percent of stake in SOTC (which was already an established firm, then). In 1997, it acquired 100 percent of SOTC and established an identity as Kuoni Travel India. Sita World Travel joined the brigade of Kuoni in 2000 and the latter became one of the largest travel companies, in India. To address travelers in the Middle East market, Kuoni acquired the destination manager ‘Tour Club’, further.

During the course in the Indian market, the firm even launched FIT holidays for individual travelers, entered the domestic tourism segment with SOTC Holidays, opened an academy, initiated its luxury holiday brand in India and got hold of Distant Frontiers (in 2006).

After plans to divest the tour operating business in India, Kuoni expects to make profits through the reduced portfolio that it has now, comprised of Sita, Distant Frontiers and VFS Global.

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Booking Apps for the Last Minute Deals and Offers on Hotel Accommodation

Tue, 10 Feb 2015 05:40:00 +0000

For last minute hotel deals and offers, travelers most often rely on mobile apps, as the applications at all times help them in finding the best hotels for accommodation, in various destinations.

Whether to search by location (city or landmark) or to find the hotel properties nearby any region, the hotel booking apps make it easier for the travelers in finding the best properties. Similar to any booking website, the hotel booking mobile apps help the travelers filter the results based on price, hotel amenities and other attributes.

To serve the needs of guests, various booking sites in the market have started collaborating with big and small hotels at various destinations; so that guests using their booking apps get to find information about all the hotels at one go, without the need of going to other booking sites.

Various studies show that people use mobile booking apps more to do last minute hotel bookings and this trend has made the demand of booking apps soar in the market, gradually. With the apps, the travelers can alter or cancel their hotel bookings with a click of the button and always pick the best deals and offers available in the market.

Most of the travelers that need to book rooms in hurry prefer mobile apps, as the booking applications assist them evaluate through millions of (verified) customer reviews to make informed decision regarding any hotel property. Once a guest has booked a room through the mobile app, his/her booking details even get stored in the app, which they can access by signing in to the booking website of the service provider.

Whether the map view of any hotel or the colorful photos of the hotel properties, the guests accessing the hotel booking apps can bookmark their favorites and even get to find information in different languages, based on their country preferences.

The tech firm WebCRSTravel Technologies Pvt Ltd that offers innovative solutions to hotels, feels that the ‘ease of use and handy information’ are the plus points with booking apps. The popularity of booking apps among travelers is one big reason why many booking sites in the sector feel the urge to add up hotel inventories to their apps, so that the guests get to have the best search experience, all the time.

These booking apps integrate seamlessly with the bookingsystem of the hotel to offer better connectivity to the user. Whenever a guest clicks on to book a property, the booking apps redirect them to the hotelbooking system, making them reserve the rooms instantly, from there.

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